Frequently Asked Questions (FAQ's)
Frequently Asked Questions
Welcome!
We're so glad you're here! Below are answers to some of our most common questions. If you don't find what you're looking for, we'd love to hear from you. Simply email us at hello@fiddlebitsstudio.com, and we'll be happy to help.
Orders & Shipping
How long will it take to receive my order?
Most handmade and in-stock items ship within 3–5 business days. During busy seasons or product launches, processing may take a little longer. Subscription mailings and special collections may have their own shipping schedules, which will be listed on the product page.
Do you offer free shipping?
Shipping rates vary depending on the item you're purchasing. Some products or promotions may include free shipping, while others will have shipping costs calculated at checkout.
Do you ship internationally?
Currently, we ship within the United States. We hope to expand to additional countries in the future.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information (when available).
Handmade Products
Why does my item look slightly different from the photos?
Many of our products are handmade or produced in small batches. Small variations in color, texture, or design are a natural part of the creative process and make each piece uniquely yours.
Are all of your products handmade?
Many are! Some items are completely handmade, while others feature original artwork that has been professionally printed. Each product description will tell you how that item is created.
Orders & Returns
Can I cancel my order?
Orders may be canceled before they have shipped or before production has begun. Because many of our items are handmade or made to order, cancellations cannot be accepted once work has started.
Do you accept returns?
Due to the handmade nature of our products, we do not accept returns or exchanges on handmade items, personalized products, or Snail Mail Club subscriptions once they have shipped.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery, and we'll work with you to make it right.
Gifts
Can I send an order as a gift?
Absolutely! You can ship directly to your recipient by entering their shipping address during checkout.
Do you include pricing in the package?
No. We do not include pricing information in packages, making it easy to send your order as a gift.
Contact
How do I contact FiddleBits Studio?
The best way to reach us is by email:
We'll respond as quickly as we can, typically within 1–2 business days.
A Note from Our Studio
Every order is carefully prepared with creativity and attention to detail. Whether you're purchasing original artwork, stationery, home décor, or joining one of our subscription experiences, we're honored that you've chosen to support a small creative business.
Thank you for being part of the FiddleBits Studio community. 💛