Refund policy
Returns & Exchanges
Due to the handmade and small-batch nature of our products, we do not accept returns or exchanges. This includes handmade items, personalized products, and Snail Mail Club subscriptions once they have been shipped.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will gladly work with you to replace the item or issue a refund when appropriate.
If you have any questions about your order, please contact us at hello@fiddlebitsstudio.com.
Damages and Issues
Because many of our products are handmade or produced in small batches, slight variations in color, texture, and appearance are a natural part of the creative process and are not considered defects.
Please inspect your order upon arrival. If your order is damaged or you receive the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Handmade products
- Personalized or custom-made items
- Snail Mail Club subscriptions or mailings that have already been shipped
- Gift cards
- Sale or clearance items
If you have any questions about a specific product before purchasing, please contact us at hello@fiddlebitsstudio.com. We're always happy to help.
Refunds
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@fiddlebitsstudio.com.
Once we've reviewed your request, we'll let you know whether a replacement or refund has been approved. If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@fiddlebitsstudio.com.